1. Introduction
    AmazPerk operates as a marketplace platform, acting solely as an intermediary between buyers and third-party sellers. We do not manufacture, stock, or sell any products listed on our catalogue, including gift cards or digital goods. AmazPerk holds no liability regarding the purchase between the buyer and the seller made on the platform.
  2. Customer Responsibilities
    • Customers acknowledge and accept full responsibility for reviewing product details, pricing, and retailer policies before completing a purchase.
    • By using our services, customers agree that any returns, refunds, or exchanges are subject exclusively to the policies of the original retailer.
    • While AmazPerk may assist in facilitating communication with the third-party sellers listing on our marketplace, we bear no responsibility for the outcome of such requests, nor for any costs, delays, or losses incurred.
  3. Returns for Third-Party Goods Purchased via AmazPerk
    As AmazPerk is not a retailer, we do not accept returns or issue refunds for placed purchases. However, customers may seek retailer-supported returns under the following conditions:
    • The item must be unused and in its original condition. For physical products, this means they must be returned in their original, unopened packaging with all tags, accessories, and documentation intact. For digital products, they must not have been downloaded, accessed, shared, or activated, and must remain in their original, unredeemed state.
    • A return request must be submitted to AmazPerk within 14 calendar days of receipt or by the third-party seller’s specified deadline, whichever is earlier.
    • Customers must provide clear supporting evidence (e.g., photos, receipts, or access logs) to demonstrate that the return conditions have been met.
    • Approval of any return remains at the sole discretion of the third-party seller.
    • If the return is approved, AmazPerk will relay the seller’s return instructions to the customer.
    • Customers must return the item within 7 calendar days of receiving the seller’s return instructions, or by the third-party seller’s specified deadline, whichever is earlier, in full compliance with the seller’s return conditions.
    • Unless otherwise covered by the seller, all return shipping or processing costs are the responsibility of the customer.
    • Refunds, if applicable, will be issued only after the seller receives and approves the returned item.
  4. Faulty, Damaged, or Incorrect Goods
    • If an item is faulty, damaged, or incorrect upon arrival, AmazPerk will assist in filing a claim with the retailer in line with Section 3.
    • Acceptance of returns remains at the sole discretion of the retailer.
    • If the retailer approves the return, a replacement order will be placed on behalf of the customer to fulfil the original purchase request.
  5. Returns Due to Customer Preference (“Change of Mind”)
    • If a customer no longer wants an item after purchase, AmazPerk will assist in filing a claim with the retailer as outlined in Section 3.
    • If the retailer approves the return, AmazPerk will charge a handling fee (£10 or 4% of the item price, whichever is higher) for processing the claim.
    • Once the retailer confirms approval, the refund will be processed via the original payment method within the retailer’s refund timeline.
    • Any handling costs incurred will be deducted from the refund amount.
  6. Late or Missing Refunds
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].