REFUND & RETURNS POLICY

  1. Introduction

AmazPerk acts solely as a buying agent, facilitating purchases from third-party retailers on behalf of customers. We do not sell, stock, or manufacture products. Once a purchase is placed, our contractual obligation as an online service provider is deemed fulfilled, and AmazPerk holds no further liability regarding the purchased goods.

  1. Customer Responsibilities

Customers acknowledge and accept full responsibility for reviewing product details, pricing, and retailer policies before completing a purchase. By using our services, customers agree that any returns, refunds, or exchanges are subject exclusively to the policies of the original retailer. While AmazPerk may assist in facilitating communication with the retailer, we bear no responsibility for the outcome of such requests, nor for any costs, delays, or losses incurred.

  1. Returns for Third-Party Goods Purchased via AmazPerk

As AmazPerk is not a retailer, we do not accept returns or issue refunds for placed purchases. However, customers may seek retailer-supported returns under the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.
  • A return request must be submitted to AmazPerk within 14 calendar days of receipt and comply with the retailer’s return policy.
  • Customers must provide supporting evidence for the return request.
  • Acceptance of returns remains at the sole discretion of the retailer.
  • If the retailer accepted the return request, AmazPerk will facilitate communication and notify the customer of the retailer’s return instruction.
  • Customers must return the item within 7 calendar days upon notification of the return instruction, in accordance with the retailer’s policy.
  • Customers bear all costs associated with the return process if not covered by the retailer.
  • Once the retailer receives the returned product and confirms approval, the customer will be notified accordingly.
  1. Faulty, Damaged, or Incorrect Goods

If an item is faulty, damaged, or incorrect upon arrival, AmazPerk will assist in filing a claim with the retailer in line with Section 3.

  • Acceptance of returns remains at the sole discretion of the retailer.
  • If the retailer approves the return, a replacement order will be placed on behalf of the customer to fulfil the original purchase request.
  1. Returns Due to Customer Preference (“Change of Mind”)

If a customer no longer wants an item after purchase, AmazPerk will assist in filing a claim with the retailer as outlined in Section 3.

  • If the retailer approves the return, AmazPerk will charge a handling fee (£10 or 4% of the item price, whichever is higher) for processing the claim.
  • Once the retailer confirms approval, the refund will be processed via the original payment method within the retailer’s refund timeline.
  • Any handling costs incurred will be deducted from the refund amount.
  1. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].